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Data Protection and Privacy Policy


Thank you for entrusting H.C.S. Carpetcare Ltd. with some information we are holding or are about to hold about you and/or your business.

We would like to assure you that we take this entrustment seriously and we want you to know how we will be using your information and why.


Who is holding your information?

The information you have given to us is kept by H.C.S. Carpetcare Ltd., with relevant information such as names and email addresses. We do not permit copying or sharing by our staff and actively monitor for any potential breaches.


Where do we get data from?

We only hold data provided to us by you. Initial information is collected by us when you first approach us to do work for you. We may also collect data that is emailed to us by you. We only keep data that is necessary to run H.C.S. Carpetcare Ltd. in an efficient manner.


Where is your data stored?

Your data is transferred onto our password protected, main database, which is only accessible by the employees of H.C.S. Carpetcare Ltd. We never sell data we hold. Your information is held in the strictest confidence. We at H.C.S. Carpetcare Ltd. are aware that confidentiality is paramount and any sharing of data is a breach of data regulations. It is your responsibility to ensure that we hold the correct details for you or your business and keep us updated of any changes to contact information.


How long do we retain your data?

H.C.S. Carpetcare Ltd. will keep and update records for as long as we are working with you and/or for accountancy purposes to comply with tax and legal obligations.  Once the information is no longer required for accountancy and legal requirements your data will be removed from the H.C.S. Carpetcare Ltd. database and any paperwork destroyed.


Want to see what we hold on you?

Under the new regulations you have the right to know what information we hold on you or your business. Simply send your request by email to info@hcscarpetcare.co.uk  and then the data we hold for you will then be shared with you.


Do you have a complaint?

If you have a complaint about the way we are handling your information or how we have responded to a request for information or data removal, please let us know. If we find we are unable to reach an agreement, please feel free to contact the Information Commissioner. The nominated member of staff at H.C.S. Carpetcare Ltd. is Adrian Goff (Company Director)


We are not responsible for the Data Policies, procedures or content of any sites linked to H.C.S. Carpetcare Ltd. If you have any concerns over theirs then contact them directly.